3.1 You have requested MSC to provide you with the Cruise Ticket and any Additional Services indicated in the booking confirmation (“Booking Confirmation”) to which these STC’s are attached (and also available on our website www.msccruises.co.za ).
3.2 The Booking Confirmation is confirmation from MSC Cruises that a cabin has been set aside/removed from the available cabin inventory for you following your expression of interest and your request to MSC to provide the Cruise to you and to book the Additional Services on your behalf, for the dates, times and at the price (“Package Price”) indicated in the Booking Confirmation.
3.3 The Booking Confirmation is in the normal course only open for acceptance by you for a period of 72 (seventytwo) hours (“Purchase Period”) after the Booking Confirmation has been sent to you.
3.4 If the Cruise is booked within 75 (seventy-five) days of the Departure Date, then there is no extended Purchase Period and the acceptance, in terms of clause 3.7, must be sent immediately by return, together with immediate payment of the full Package Price either by electronic funds transfer (“EFT”) or instant online payment by credit card. This provision shall also apply in the case of special promotions - where immediate payment of the full Cruise Fare is required in order to secure the special promotional rate, which will be indicated to you at the time of booking, if applicable
3.5 To book the Cruise Ticket and any Additional Services set out in the Booking Confirmation, you must within the Purchase Period, pay the full amount of the Cruise Fare and all Additional Services as indicated in the Booking Confirmation to MSC in cash or by electronic funds transfer (“EFT”) into the bank account set out in the Booking Confirmation, or available on request from the Branch where your Cruise booking was made.
3.6 If you do not pay the full amount set forth in the Booking Confirmation within the Purchase Period or by return the same day (as applicable), the offer contained in the Booking Confirmation will lapse and the cabin will be placed back into the Cruise Inventory for onward sale. In these circumstances, if you wish to book a Cruise and any Additional Services, you will be required to request a new Booking Confirmation from MSC. The following is applicable in circumstances contemplated in this clause 3.6: -
3.6.1 MSC cannot guarantee that the same cruise departure BOOKING TERMS AND CONDITIONS FOR ANY INTENDED CRUISE AND CONTRACT OF CARRIAGE TO BE CONCLUDED WITH MSC CROCIERE S.A. date / cabin category or cabin number and/or Additional Services will be available at the same Cruise Fare and/ or price.
3.6.2 In the event that the booking enquiry is done electronically via the MSC Website, even if you have remitted the full amount at the stage of making a request for a booking or prior to or following the transmission and receipt of a Booking Confirmation from MSC, the booking is not yet final until MSC has manually verified the details related to the booking enquiry ( including, the availability of the cabins requested, any specials applicable to the Cruise, the pricing and the itinerary). In the event of all such details being verified, correct and available (within 72 (seventy-two) hours of the enquiry), you will you receive a final confirmation of your booking (“Final Booking Confirmation”).
3.7 If you want to book a Cruise Ticket and any Additional Services less than 75 days before the date when the Cruise is scheduled to commence, you must immediately after receiving the Booking Confirmation from MSC and by return the same day:
3.7.1 complete and submit to MSC the Passenger Registration Form (“Passenger Registration Form“) available online at www. msccruises.co.za; and
3.7.2 pay the full amount of the Package Price to MSC.
3.8 If the clause 3.7 above is not complied with, the offer contained in the Booking Confirmation will lapse and to book a Cruise and any Additional Services, you will have to request a new Booking Confirmation from MSC. MSC cannot guarantee that the same cruise departure date/ cabin category or cabin number and/or Additional Services will be available to you, at the same Cruise Fare and/or price.
ELECTRONIC WEBSITE BOOKINGS & COMMUNICATIONS
3.9 When requesting a cruise booking through MSC’s website, the prices, itineraries, cruise destinations, dates of departure and any other offerings listed thereon, serve as an advertisement by or on behalf of MSC for its cruises and other services, and an invitation to potential customers/passengers to make an offer to MSC to purchase the services specified in the advertisement, subject to availability and price.
3.10 It must be noted that the fact that certain cruises and other services are advertised at “from” certain prices, in respect of specified destinations, itineraries, special fare structures, tickets for a limited number of berths or passengers, or for stipulated periods during the South African or other cruise season, does not guarantee nor does MSC warrant that the advertised cruises, services or specials will be available at the advertised prices, or at all, by the time a potential customer/ passenger responds to the advertisement or purports to “book” the advertised cruise, service or itinerary.
3.11 There is no commitment or guarantee given or booking in place when a Booking Confirmation is generated by MSC’s system, whether or not the potential customer/ passenger effects payment of any amount or price quoted or indicated therein. The booking shall only be regarded as firm and binding once a Final Booking Confirmation is sent to the Passenger after verification by MSC of the details of the booking and payment has been received by MSC, which is to be sent to the passenger by electronic means, within 72 (seventy-two) hours of the Booking enquiry.
3.12 The booking site and enquiry facility is electronic and despite the best endeavours of MSC, errors may occur including for pricing and advertised cruise itineraries. Should this occur MSC will endeavour to alert users of the errors as soon as reasonably possible. MSC will not be held liable for any incorrect information that is unwittingly displayed, whether or not any prospective passenger has responded thereto or otherwise, and therefore any expression of interest and enquiry is received as provisional in MSC’s system until such time as the details have been verified by our offices, payment is received by MSC, and a Final Booking Confirmation is sent (within 72 (seventy-two) hours of the enquiry.